Privacy & complaints policies

Privacy policy

CHP takes privacy seriously and is committed to best practice when it comes to privacy policies and information handling practices. Please refer to the CHP Privacy policy for full details of how we collect, use, store and disclose individual’s personal information.

Homelessness Advocacy Service (HAS) clients can find a list of FAQ’s about privacy here.

Web privacy policy

The Council to Homeless Persons is committed to protecting the privacy of people who visit our website, in line with our statutory responsibilities.

When you visit the Council to Homeless Persons’ website, we may collect details such as your name, organisation, contact details and billing information in order to provide you with a service that you have requested, such as subscription to Parity magazine or our e-newsletter. We only collect personally-identifying information if you voluntarily provide this information to us. This information will only be used to provide the service that you have requested.

We also record information about the use of the website. This information is used to monitor the performance of the website. It does not include personal information and is not used to identify individual users.

CHP will not disclose information that is collected through our website to third parties.

If you have any questions about this privacy statement, or the way that we collect information via the CHP website, please contact us


Anyone who engages with CHP has the right to complain about a service or interaction they were unhappy with. The goal is to try and resolve the issue or complaint to the person’s satisfaction. You can make a complaint in person or in writing. People have the right have a support or advocate to assist in the process. If you need an advocate or support please let us know.

At any point in the process you have the right to have your complaint referred to an external complaints or regulatory bodies (eg Equal Opportunity and Human Rights Commission, Consumer Affairs Victoria).

Click here for information about how to make a complaint or see the CHP Complaints Policy.