Need help?


If you are:

  • experiencing homelessness
  • at risk of homelessness 
  • escaping family violence

call 1800 825 955 at anytime to speak with a housing and support worker.

This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

For emergency and after hours accommodation please call Women’s Domestic Violence Service on 1800 015 188 or St Kilda Crisis Service on 1800 627 727.

interpreter_symbol

If you need an interpreter you can call VITS (Victorian Interpreting and Translation Service) on 9280 1970.

 

Homelessness Advocacy Service (HAS)

If you have a problem with a homelessness assistance or social housing service such as a transitional housing manager (THM), a support service or a rooming house, Council to Homeless Persons’ Homelessness Advocacy Service (HAS) can help.

Some examples of problems you might want help with include:

  • not understanding information you have been given
  • not knowing the best way to resolve an issue
  • being denied access to a service
  • discrimination
  • not being treated with dignity and respect
  • being excluded from a service
  • feeling unsafe in accommodation
  • your rights not being respected
  • breach of privacy and confidentiality.

The Homelessness Advocacy Service (HAS) is the key advice and information service for consumers seeking or receiving assistance from any Victorian community-managed homelessness assistance or social housing service.

The goal of HAS is to achieve mutually beneficial resolutions for consumers and service providers. It achieves this goal by providing consumers and service providers with:

  • secondary consultation
  • appropriate and accurate information
  • problem-solving
  • complaints resolution
  • referral
  • advice.

HAS recognises everyone’s right to live with dignity and supports this approach to service delivery.

Its work is underpinned by the principles, rights and responsibilities outlined in the Consumer Charter for Homelessness Assistance and the Department of Health and Human Services standards.

To learn more about the kinds of complaints HAS deals with, read our blog post ‘Homelessness Advocacy Service’

 

Contact

You can contact Angela Kyriakopoulos, HAS Advocate via:

  • email
  • Free call 1800 066 256 or 8415 6213
  • If you need an interpreter please advise the HAS advocate
  • Or you can call VITS (Victorian Interpreting and Translation Service) on 9280 1970. Tell them you want to speak to the Homelessness Advocacy Service at the Council to Homeless Persons
  • Please advise the HAS Advocate if you require a disability sticker for your car when attending the office

 

More HAS information

For more information—for you or a consumer—download the HAS information sheet in colour, or the HAS information sheet in black and white for easy printing.

If you would like copies of the HAS poster or fridge magnets, please refer to the contact details below.

 

Privacy, complaints and HAS

If you’d like to make a complaint about the HAS service, you can get more information here. The tab also has information on frequently asked questions that HAS clients have had about privacy and the service.