Homelessness Advocacy Service
Get homelessness service support
If you have a problem with a homelessness assistance service, our Homelessness Advocacy Service (HAS) may be able to help.
Contact HAS
To access support, please contact:
has@chp.org.au
What is HAS?
Our Homelessness Advocacy Service (HAS) is an advice and referral service for people seeking or receiving assistance from any Victorian community-managed homelessness assistance service.
The goal of HAS is to achieve mutually beneficial resolutions for consumers and service providers.
Some examples of problems you might want help with include:
your rights not being respected
breach of privacy and confidentiality
not understanding the information you have been given
being unsure of the best way to resolve an issue
not receiving the service you believe you have a right to
discrimination
not being treated with dignity and respect
being excluded from a service
feeling unsafe in accommodation.
How can we help?
Every request for support is different, and everyone has different needs, so support varies from person to person.
HAS will be guided by you to advocate on your behalf, provide you with accurate information, and advise you about your rights. The focus is always on trying to resolve the problem.
Your rights
HAS recognises everyone’s right to live with dignity. Support provided by HAS is based on this approach and is underpinned by the principles, rights, and responsibilities outlined in the Consumer Charter for Homelessness Assistance and the Homelessness Assistance Service Standards.
When seeking support from HAS, you have certain rights and responsibilities. These are set out in the HAS Consumer Charter of Rights and Responsibilities as a clear commitment from Council to Homeless Persons.
Find more information about your privacy with our Privacy Policy.
If you are not satisfied with the service provided to you by HAS, you can make a complaint.
Would you like to make a complaint about CHP?
Learn how to make a complaint about a CHP service or interaction. This guidance should be read alongside the CHP complaints procedure.