Submission to the Review of the Residential Tenancies Act 1997: Dispute Resolution

Unresolved tenancy issues are a significant factor contributing to homelessness, hence CHP is pleased to be able to provide a response to the Dispute Resolution Issues Paper, as part of the review of the Residential Tenancies Act.

Analysis of the Australian Institute of Health and Welfare (AIHW) Victorian Specialist Homelessness Services (SHS) data, shows that one third of people presenting to homelessness services in 2014-15 (36,290 people) needed help to sustain their tenancy or to prevent tenancy failure or eviction. Having access to appropriate and accurate information and effective processes for resolution of disputes is critical to ensuring these clients do not become homeless.

Please note, this publication was published prior to CHP’s branding refresh in 2022.