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Homelessness Advocacy Service

Get homelessness service support

If you have a problem with a homelessness assistance service, our Homelessness Advocacy Service (HAS) may be able to help.

Contact HAS

To access support, please contact:

has@chp.org.au

What is HAS?

Our Homelessness Advocacy Service (HAS) is an advice and referral service for people seeking or receiving assistance from any Victorian community-managed homelessness assistance service.

The goal of HAS is to achieve mutually beneficial resolutions for consumers and service providers.

Some examples of problems you might want help with include:

your rights not being respected

breach of privacy and confidentiality

not understanding the information you have been given

being unsure of the best way to resolve an issue

not receiving the service you believe you have a right to

discrimination

not being treated with dignity and respect

being excluded from a service

feeling unsafe in accommodation.

How can we help?

Every request for support is different, and everyone has different needs, so support varies from person to person.

HAS will be guided by you to advocate on your behalf, provide you with accurate information, and advise you about your rights. The focus is always on trying to resolve the problem.

Your rights

HAS recognises everyone’s right to live with dignity. Support provided by HAS is based on this approach and is underpinned by the principles, rights, and responsibilities outlined in the Consumer Charter for Homelessness Assistance and the Homelessness Assistance Service Standards.

When seeking support from HAS, you have certain rights and responsibilities. These are set out in the HAS Consumer Charter of Rights and Responsibilities as a clear commitment from Council to Homeless Persons.

Find more information about your privacy with our Privacy Policy.

If you are not satisfied with the service provided to you by HAS, you can make a complaint.

Looking for homelessness and housing services?

If you require homelessness and housing support, call the 24 hour, statewide, toll-free number, 1800 825 955 to speak with a housing and support worker.

Alternatively visit our Need help? page for more information.

Would you like to make a complaint about CHP?

Learn how to make a complaint about a CHP service or interaction. This guidance should be read alongside the CHP complaints procedure.

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