The focus of this goal is to develop a structured training program that supports the development of entry-level, intermediate and advanced competencies will allow workers to develop their careers in the specialist homelessness sector.
Goal actions
Actions relating to this goal include:
Develop a three-year training plan for the SHS with annual reviews.
Provide training in key areas identified.
Goal deliverables
Deliverable relating to this goal include:
Support the SHS Training Advisory Group to identify, prioritise, and document immediate training needs for the sector using recent sector consultation data, Training Needs Analysis, and a review of current SHS practice and cohorts presenting to SHS services. This includes:
incorporating government priorities as reflected in the Homelessness Launch site and other recently funded initiatives
considering current training program activities
developing or sourcing immediate training needs content for the SHS
building the capacity of senior staff to provide supervision and staff development practices
ensuring all training aligns with broader capability framework development activities.
Goal progress
Progress relating to this goal includes:
Through the SHS Training Advisory Group (now Workforce Working Group), consultation informing the development of the SHS Transition Plan and feedback from the sector CHP has identified a need for building the capacity of Team Leaders in the SHS.
To address this gap, CHP partnered with Women Working Wonders to develop a tailored leadership program for team leaders in the SHS.
A trainers’ manual and training resources has been developed to guide future delivery of the tailored leadership program for team leaders training.
Women Working Wonders delivered tailored leadership program for team leaders in the SHS.
CHP received feedback from the EAG and Workforce Working Group that training for the management level above team leaders needs to be developed.
CHP received feedback from the EAG and Workforce Working Group that training for the management level above team leaders needs to be developed. In response, CHP is working with Women Working Wonders to develop a tailored leadership program for program managers in the SHS.
To respond to the Rough Sleeping Action Plan (RSAP) CHP developed and trialled an assertive outreach training module. Seven assertive outreach training modules have been delivered to organisations delivering assertive outreach.
In response to feedback from RSAP providers that that there is a need for youth specific assertive outreach capacity building resources CHP developed a practice resource for engaging young people experiencing homelessness.
CHP has used this resource to inform the development of “developing safe, trauma informed relationships with young people experiencing homelessness” training.
In partnership with the RSAP providers CHP held the RSAP Provider Forum on 21 August 2019. The one-day forum aimed to build the capacity of the RSAP workforce, share knowledge and provided an opportunity for RSAP workers to network with colleagues from other RSAP providers.
To respond to the NDIS reforms CHP has developed and is delivering NDIS training to the SHS.
To respond to the increase in private rental brokerage funding in the SHS, CHP has developed a “supporting clients to access private rental training module” to be included on the SHS Learning Program.