Need help?

Experiencing homelessness or at risk of homelessness

If you are experiencing homelessness or at risk of homelessness, free call 1800 825 955 at any time to speak with a housing and support worker.

Escaping family violence

If you are escaping family violence call Safe Steps on 1800 015 188 at any time. Safe Steps are Victoria’s 24/7 family violence support service.

Homelessness Advocacy Service (HAS)

If you have a problem with a homelessness assistance or social housing service such as a transitional housing manager (THM), a support service or a rooming house, Council to Homeless Persons’ Homelessness Advocacy Service can help. Call 1800 066 256 or  8415 6213 or email our HAS Advocate.

More information.

Need an interpreter


To book an interpreter please call VITS on (03) 9280 1941. 

If you are deaf, hearing impaired or have a speech impediment, please contact the National Relay Service

Information in other languages can be found here.

About the Homelessness Advocacy Service (HAS)

The Homelessness Advocacy Service (HAS) is the key advice and information service for consumers seeking or receiving assistance from any Victorian community-managed homelessness assistance or social housing service.

The goal of HAS is to achieve mutually beneficial resolutions for consumers and service providers. It achieves this goal by providing consumers and service providers with:

  • secondary consultation
  • appropriate and accurate information
  • problem-solving
  • complaints resolution
  • referral
  • advice.

The HAS Consumer Charter of Rights

HAS recognises everyone’s right to live with dignity and supports this approach to service delivery.

When you are seeking support from the Homelessness Advocacy Service, a program of the Council to Homeless Persons, you have certain rights and responsibilities. The Homelessness Advocacy Service Consumer Charter sets out your rights and responsibilities as a clear commitment from the Council to Homeless Persons and so they are clear to you.

Its work is underpinned by the principles, rights and responsibilities outlined in the HAS Consumer Charter of Rights

More HAS information

For more information—for you or a consumer—download the HAS information sheet in colour, or the HAS information sheet in black and white for easy printing.

If you would like copies of the HAS poster or fridge magnets, please refer to the contact details below.

Privacy, complaints and HAS

If you’d like to make a complaint about the HAS service, you can get more information here. The tab also has information on frequently asked questions that HAS clients have had about privacy and the service.

Find HAS

Hours of operation
9am – 5pm, Monday to Friday

2 Stanley Street
Collingwood Victoria 3066